Terms & Conditions
These Terms and Conditions ("Terms") govern your relationship with the operator of the online casino made available at katsubet-ca.com ("Katsubet"). By registering an account, depositing funds, placing wagers, or otherwise using the services, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms are effective as of 1 January 2026 and supersede all prior versions for Canadian players.
1. Definitions
For the purposes of these Terms, the following definitions apply:
- Operator: Dama N.V., a company registered under the laws of Curaçao with registration number 152125 and registered address at Scharlooweg 39, Willemstad, Curaçao, operating Katsubet at katsubet-ca.com, together with its wholly owned subsidiary Friolion Limited (HE 419102, Cyprus), acting as payment facilitator for fiat transactions where applicable.
- Website: The domain katsubet-ca.com and any mobile, web, or downloadable interfaces through which the services of Katsubet are offered to players in Canada.
- User or Player: Any natural person who accesses the Website, creates an account, places wagers, or otherwise uses the services of Katsubet, regardless of whether any payment is made.
- Account: A personal virtual account opened and maintained by a Player with the Operator on the Website, used for participation in games, storage of funds, and management of personal information.
- Services: All online casino products, games, software, features, promotions, and ancillary services made available on or via the Website, including, without limitation, video slots, table games, live casino, and any other gambling or gaming services.
- Bet or Wager: Any stake of real money or virtual funds (including, where applicable, cryptocurrency equivalents or bonus funds) placed by a Player on the outcome of a game or event offered on the Website.
- Bonus: Any promotional value, including bonus money, free spins, wager-free or wager-based credits, or other incentives, granted to a Player subject to specific bonus terms and/or wagering requirements.
- Wagering Requirement: The total amount that must be wagered using bonus funds (and, where applicable, deposited funds) before associated bonus funds and/or winnings can be withdrawn.
- Games: All software-based or live-dealer casino games made available on the Website, whether supplied by the Operator or third-party providers.
- KYC ("Know Your Customer"): The identity verification process carried out by the Operator, including, but not limited to, the collection and verification of identity, age, address, payment method, and source of funds documentation.
- Restricted Jurisdiction: Any geographic jurisdiction in which online gambling with the Operator is not permitted under applicable laws or by the Operator's own internal policies, including but not limited to Canadian provinces with specific licensing requirements not held by the Operator (e.g., Ontario).
- Business Day: Any day other than a Saturday, Sunday, or public holiday in Curaçao or Cyprus, on which banks are open for business.
2. Limitation of Liability
2.1 Operator Obligations and Service Standards
- Fairness of Games: The Operator undertakes to provide casino games that rely on random number generator ("RNG") technology certified by independent testing laboratories (including, as applicable, RNG certifications issued to the SoftSwiss platform, such as by iTech Labs in 2023). While such certifications confirm the proper functioning of RNG algorithms, they do not guarantee individual outcomes or specific return-to-player (RTP) settings for any particular game on Katsubet.
- Accuracy of Results: Game results are determined by the underlying game rules and RNG systems. In the event of a discrepancy between a result displayed on your device and the result recorded on the Operator's servers, the result recorded on the Operator's servers shall prevail, subject to applicable technical logs and regulatory obligations.
- Integrity of Accounts: The Operator shall maintain reasonable technical and organizational measures to protect Player accounts and funds, including encryption of data in transit, secure payment processing via Friolion Limited or other authorized processors, and industry-standard safeguards against unauthorized access.
2.2 Exclusions of Liability
- Technical Failures: To the fullest extent permitted by applicable law, the Operator shall not be liable for any loss, damage, or expense arising from:
- system errors, bugs, or malfunctions of software or hardware;
- network interruptions, latency, connectivity issues, or outages on the Player's side or any intermediary network; or
- errors in data transmission, delays, or loss of connectivity that prevent completion of a bet or game round.
- Third-Party Services: The Operator is not responsible for the acts or omissions of third parties, including game providers, payment processors, internet service providers, or device manufacturers, except to the limited extent required by mandatory law.
- Self-Exclusion Tools and Limits: Responsible gaming tools are made available as a means of harm reduction; however, the Operator cannot be held liable for losses incurred where a Player circumvents or fails to properly configure such tools or uses multiple accounts contrary to these Terms.
2.3 Maximum Liability and Indirect Damages
- Cap on Compensation: Subject to non-excludable statutory rights under applicable Canadian consumer protection laws, the total aggregate liability of the Operator arising out of or in connection with a particular bet, game, or incident shall in no event exceed the greater of:
- the actual amount of the disputed bet or wager; or
- the amount of real money held in your account at the time of the incident, up to a reasonable cap determined in accordance with applicable law.
- Exclusion of Certain Losses: To the maximum extent permitted by law, the Operator shall not be liable for:
- indirect, consequential, incidental, punitive, or special damages;
- loss of profits, loss of data, loss of opportunity, or loss of goodwill; or
- claims arising from your own breach of these Terms, misuse of the Website, or gambling more than you can afford to lose.
- Regional Compliance Note: Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under applicable law, including mandatory consumer rights available to players in Canada.
3. Intellectual Property Rights
3.1 Ownership of Content and Software
- Proprietary Rights: All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, interfaces, and game mechanics, is owned by the Operator, its affiliates, or its licensors (including game providers and the SoftSwiss platform), and is protected by copyright, trademark, and other intellectual property laws.
- License to Use: The Operator grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and Services for personal entertainment purposes only, strictly in accordance with these Terms. No other rights are granted.
3.2 Prohibited Uses
- No Copying or Distribution: You may not copy, reproduce, modify, adapt, translate, distribute, publish, display, transmit, perform, or create derivative works based on any part of the Website or its content without the prior written consent of the Operator or the relevant rights holder.
- No Reverse Engineering: You are expressly prohibited from:
- reverse engineering, decompiling, disassembling, or attempting to derive the source code of any software used in connection with the Website;
- circumventing or attempting to circumvent any security or access-control feature; or
- using any automated tools (such as bots, scrapers, or spiders) to access, monitor, or copy any part of the Website.
- Trademarks: All trademarks, service marks, trade names, and logos displayed on the Website are the property of the Operator or third parties. You are not granted any license or right to use any such marks without prior written authorization.
3.3 Infringement and Enforcement
- Reporting Infringement: If you believe that any content on the Website infringes your intellectual property rights, you should notify the Operator via the contact details provided in the "Contact Information" section, including sufficient detail for evaluation of your claim.
- Remedies: The Operator reserves the right to suspend or terminate accounts and take any other legal or technical measures it deems appropriate to protect its intellectual property rights or those of its licensors.
4. Betting & Gameplay Rules
4.1 General Principles of Betting
- Placing Bets: A bet or wager is considered placed when it is accepted and registered by the Operator's servers. Once recorded, the bet will participate in the corresponding game round according to the game rules displayed on the Website.
- Minimum and Maximum Stakes: Each game has defined minimum and maximum bet limits, which may vary across games and tables. These limits are displayed within the game interface, and it is your responsibility to verify them before placing a bet.
- Currency and Crypto: Bets may be placed using supported fiat currencies and, where applicable, supported cryptocurrencies, as indicated in the cashier section. Conversion rates and availability depend on your chosen payment provider and the Operator's internal policies.
4.2 Cancellations, Errors, and Modifications
- No Player-Initiated Cancellation: Once a bet has been confirmed and accepted by the Operator's systems, you may not cancel, modify, or withdraw that bet, except where explicitly permitted by the specific game rules.
- Palpable Errors and Misconfigurations: In the event of an obvious error (including but not limited to misconfigured game odds, erroneous paytable, incorrect game behavior, or software defect), the Operator reserves the right to:
- void affected bets and refund the stake; and/or
- adjust account balances to remove winnings gained as a result of such errors.
- Interrupted Games: If your connection is interrupted during a game, the outcome of any completed round will remain valid and reflected in your account. Unfinished rounds will be resolved according to the game provider's rules; in many cases they will resume when you reconnect, or will be automatically completed by the server, with the final result available in the game history.
4.3 Conduct in Games, Live Casino, and Chats
- Prohibited Behaviour: You shall not engage in any behavior that is:
- abusive, harassing, defamatory, or discriminatory towards dealers, other players, or staff;
- threatening or inciting violence, hate, or unlawful activities; or
- sexually explicit or otherwise inappropriate in chat or any interactive feature.
- Fraud and Collusion: It is strictly forbidden to:
- use any unfair advantage, including external software aids, bots, or automated systems;
- collude with other players or any third party to manipulate outcomes or share confidential information; or
- exploit bugs, loopholes, or errors in games or the Website.
- Responsible Gaming: Players are encouraged to use available responsible gaming tools (limits, cool-off periods, self-exclusion) and to gamble only what they can afford to lose. The Operator reserves the right to refuse bets or restrict gameplay if it has reasonable concerns about problem gambling or compliance with applicable Canadian regulations.
5. Payments & Withdrawals
5.1 Deposits
- Deposit Methods: The Website supports a range of deposit options, which may include credit and debit cards, e-wallets, bank transfers, prepaid vouchers, and, where available, cryptocurrencies. Fiat payments may be processed by Friolion Limited, a Cyprus-based subsidiary of the Operator, or by other authorized processors.
- Deposit Limits: Minimum and maximum deposit amounts apply and are displayed in the cashier section. The Operator may adjust these limits for individual Players based on risk assessments, responsible gaming considerations, and legal requirements.
- Fees and Processing Times: The Operator does not generally charge fees for deposits; however, certain payment methods or intermediaries may impose their own charges. Deposits are usually processed instantly but may, in some cases, be subject to delays outside the Operator's control.
5.2 Withdrawals
- Withdrawal Methods and Conditions: Withdrawals are ordinarily processed via the same method used for deposit, where technically feasible and compliant with anti-money laundering (AML) and know-your-customer (KYC) obligations. Alternative methods may be offered where necessary.
- Verification Requirements: Prior to processing any withdrawal, the Operator may require completion of KYC procedures, including verification of identity, age, address, payment methods, and, where appropriate, source of funds. Failure to provide requested documentation may result in delayed or refused withdrawals.
- Withdrawal Limits and Timeframes: Daily, weekly, and monthly withdrawal limits may apply and will be indicated in the cashier or relevant policy. Subject to successful KYC checks and internal review, the Operator endeavors to process withdrawals within 0 - 3 Business Days, though the actual receipt of funds may depend on your payment provider and may be longer.
5.3 Refunds, Chargebacks, and Bonus-Related Funds
- Refund Policy: Bets that have been validly placed and resolved cannot generally be cancelled or refunded. In exceptional cases (e.g., technical fault or palpable error), the Operator may, at its discretion, void the bet and return the stake to your account.
- Chargebacks and Reversals: You agree not to initiate chargebacks or payment reversals without legitimate cause. The Operator may suspend or close your account, cancel bets, and recover any costs incurred if a chargeback occurs.
- Bonus-Related Withdrawals: Funds linked to bonuses, including associated winnings, may be subject to wagering requirements and other conditions as specified in the "Bonus Terms" section and on the promotional pages. Withdrawals of such funds before meeting the conditions may lead to forfeiture of the bonus and related winnings.
5.4 AML, CTF, and Regulatory Compliance
- Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF): The Operator complies with applicable AML/CTF standards under Curaçao law and relevant international practices and applies these standards to Canadian Players. This includes monitoring transactions, verifying identities, and reporting suspicious activity to competent authorities where required.
- Source of Funds: The Operator may request evidence regarding the source of your funds. If you fail to provide satisfactory proof, the Operator may freeze or close your account and, where required by law, withhold or remit funds to regulatory or governmental bodies.
6. Bonus Terms
6.1 Activation and Eligibility
- Bonus Availability: Bonuses, including welcome offers, reload bonuses, free spins, and loyalty rewards, are offered at the Operator's discretion and may be subject to geographic, account status, or payment method restrictions, particularly with reference to Canadian Players and any local regulatory requirements.
- Activation Process: To activate a bonus, you may need to:
- enter a bonus code at the time of deposit;
- opt in via the promotion page; or
- meet specific criteria, such as minimum deposit amount or account verification.
- Single Account Policy: Bonuses are limited to one per Player, household, IP address, email address, payment method, or device, unless explicitly stated otherwise.
6.2 Wagering Requirements and Timeframes
- Standard Wagering: Unless stated otherwise, bonus funds and associated winnings must be wagered a specified number of times (e.g., 20x, 30x, or higher) before they become eligible for withdrawal. Wagering requirements and contributing game categories are clearly indicated for each promotion.
- Time Limits: Bonuses and free spins may be subject to expiry periods (for example, 7 - 30 days from activation for balance bonuses, and 24 - 72 hours for free spins). If the wagering requirements are not met within the stipulated timeframe, the bonus and any associated winnings may be forfeited.
- Bet Size Restrictions: While a bonus is active, there may be a maximum allowed bet per spin or game round (e.g., a fixed amount per bet), which will be specified in the promotion's terms. Exceeding this cap may result in confiscation of the bonus and associated winnings.
6.3 Prohibited Games and Bonus Abuse
- Game Contribution and Exclusions: Different games may contribute differently towards wagering requirements. For example:
- slots may contribute 100%;
- table games and live casino may contribute a lower percentage or be excluded; and
- certain games may be entirely excluded from bonus play.
- Prohibited Actions: The following are considered bonus abuse and are prohibited:
- placing low-risk bets that guarantee a return regardless of the outcome (e.g., betting on both red and black in roulette simultaneously);
- using bonus funds to progress through game stages, then using real money for the final stages with higher payouts; or
- opening multiple accounts to claim bonuses more than once.
- Consequences of Abuse: In cases of suspected or proven bonus abuse, the Operator may:
- forfeit bonuses and associated winnings;
- deduct such amounts from your balance; and/or
- close or suspend your account and refuse future bonus participation.
6.4 Combining Promotions and Changes
- Non-Stacking Rule: Unless explicitly permitted, only one active bonus may be held at any given time. Bonuses cannot generally be combined or stacked. Activation of a new bonus may result in automatic cancellation of an existing one, subject to the specific promotion rules.
- Right to Amend: The Operator reserves the right to amend, suspend, or withdraw any promotion or bonus scheme at any time, provided that any such change does not adversely affect bonuses already activated and not yet expired, except where necessary to comply with law or regulatory guidance.
7. Account Registration
7.1 Eligibility and Age Verification
- Minimum Age: You must be at least eighteen (18) years of age, or the legal age of majority in your province or territory of residence in Canada (whichever is higher), to open an account and use the Services.
- Jurisdictional Restrictions: You must not register or use the Services if you are located in a Restricted Jurisdiction or in any Canadian province where the Operator does not hold the required local license (including, at the date of these Terms, Ontario under iGaming Ontario). It is your responsibility to comply with local laws before using the Website.
- Age and Identity Checks: The Operator reserves the right to request proof of age and identity and may suspend or close your account until satisfactory documentation is provided. Winnings may be withheld until such verification is complete.
7.2 Registration Process
- Creating an Account: To create an account, you must:
- provide a valid email address and create a password;
- submit truthful and complete personal information, including name, date of birth, and country/province of residence; and
- confirm your agreement to these Terms and relevant policies.
- Email Verification: You may be required to verify your email by clicking on a link sent to the address you provided. Failure to complete email verification within the period indicated may result in account limitations or closure.
- KYC Documentation: At any time, and particularly before processing withdrawals, the Operator may require you to upload or otherwise provide:
- a copy of a valid government-issued identity document;
- proof of address (e.g., utility bill or bank statement); and
- proof of ownership of payment methods and, where necessary, source of funds.
7.3 User Obligations and Account Security
- Accuracy of Data: You are responsible for ensuring that all information provided during registration and throughout your use of the Website remains accurate and up to date. You must promptly notify the Operator of any changes.
- Password and Access: You must keep your login details and password confidential and must not share them with any third party. Any activity occurring under your credentials will be deemed to have been performed by you, unless and until you notify the Operator that your account may have been compromised.
- One Account Policy: You may only register and maintain one account on the Website. Multiple accounts, including those created under different names, email addresses, or payment methods, may be closed, and any bonuses or winnings derived from such accounts may be cancelled.
8. Termination & Suspension
8.1 Operator's Right to Suspend or Close Accounts
- Grounds for Action: The Operator may suspend, restrict, or terminate your account, and withhold or confiscate funds where permitted by law, if it has reasonable grounds to believe that:
- you have breached these Terms or any applicable policy;
- you have engaged in fraud, collusion, money laundering, bonus abuse, or other unlawful conduct;
- you are underage or located in a Restricted Jurisdiction; or
- your account activity poses a regulatory or security risk.
- Temporary Suspension: Accounts may be temporarily suspended while investigations are carried out. During such suspension, you may be unable to place bets, deposit, or withdraw funds.
8.2 Player-Initiated Closure and Self-Exclusion
- Voluntary Closure: You may request closure of your account at any time by contacting customer support or, where available, via the account interface. Residual balances will be paid out, subject to verification and any applicable withdrawal conditions.
- Self-Exclusion: If you wish to restrict your access due to gambling concerns, you may request self-exclusion for a specified period or indefinitely. During self-exclusion, you must not attempt to open new accounts. The Operator may retain certain data in accordance with its legal and regulatory obligations.
8.3 Treatment of Funds on Termination
- Refund of Legitimate Balances: Upon lawful termination not involving fraud, AML/CTF breaches, or other serious violations, the Operator will, subject to verification and legal obligations, return your real-money balance via a suitable payment method.
- Forfeiture: In cases of serious breach (including fraud, collusion, or AML/CTF violations), funds may be frozen or forfeited to the Operator or to competent authorities where required by law.
- Notice: Where reasonably practicable, the Operator will notify you of suspension or termination, stating the main reasons, using the contact details associated with your account, unless such notification would compromise an ongoing investigation or is prohibited by law.
11. Changes to Terms
11.1 Right to Amend
- Updates and Revisions: The Operator may amend these Terms from time to time to reflect changes in laws, regulatory guidance, technology, business practices, or for any other valid reason. The version date at the beginning of these Terms indicates the latest effective date.
- Material Changes: Material changes that significantly affect your rights or obligations will, where required, be communicated to you in advance, subject to applicable law and regulatory requirements.
11.2 Notification Procedure
- Communication Channels: Updates to the Terms may be notified by:
- email sent to the address registered in your account;
- a notification banner or pop-up displayed when you log in; and/or
- publication of the revised Terms on the Website, indicating the new effective date.
- Deemed Acceptance: Continued use of the Website or Services after the effective date of the revised Terms constitutes your acceptance of those changes. If you do not agree, you must discontinue use of the Website and may request account closure.
12. Contact Information
- Customer Support Email: [email protected]
- Official Website: https://katsubet-ca.com
- Corporate Operator: Dama N.V., registration number 152125, registered address Scharlooweg 39, Willemstad, Curaçao.
- Payment Facilitator (Fiat): Friolion Limited, registration number HE 419102, registered in Cyprus, acting as a payment agent and processor for certain fiat transactions.
All legal correspondence and formal notices relating to these Terms should be submitted via email to the above support address, clearly marked as a "Legal Notice", or through any dedicated legal or compliance contact form provided on the Website. The Operator may update contact details from time to time; any such changes will be reflected on the Website.
13. Governing Law & Jurisdiction
13.1 Applicable Law
- Governing Law: These Terms, your account, and your use of the Services are governed by and shall be construed in accordance with the laws of Curaçao, without prejudice to any mandatory consumer protection provisions or public policy requirements applicable to you as a resident of Canada.
- Regulatory Framework: The Operator is licensed and regulated under license number 8048/JAZ2020-013 issued by Antillephone N.V. under the authority of the Government of Curaçao, which regulates the provision of online casino services by the Operator.
13.2 Dispute Resolution
- Internal Complaint Procedure: Before initiating any external proceedings, you agree to first submit any complaint to the Operator's customer support using the contact details provided. The Operator will review and respond in a timely manner, generally within 14 - 30 days where possible.
- Escalation: If you are not satisfied with the resolution, you may request that the matter be escalated to a higher-level review within the Operator's organization or, where available, to an independent dispute resolution body associated with the Operator's licensing jurisdiction.
- Court Jurisdiction: Subject to any mandatory rights you may have under Canadian law, any dispute, controversy, or claim arising out of or relating to these Terms or the Services that cannot be resolved amicably shall be submitted to the competent courts of Curaçao. Nothing in this clause deprives you of any right to bring proceedings in your place of residence where such right cannot be lawfully excluded.
14. Privacy & Data Protection
- Reference to Privacy Policy: The collection, use, storage, and disclosure of your personal data in connection with Katsubet are governed by the Operator's Privacy Policy, as published on its official legal pages (including the privacy policy referenced via https://katsubet.com/privacy-policy or the equivalent policy accessible from katsubet-ca.com).
- Compliance: By using the Website, you acknowledge that your personal data will be processed in accordance with the Privacy Policy and applicable data protection laws. This may include cross-border transfers for the purposes of account management, payment processing (including via Friolion Limited), fraud prevention, and regulatory compliance.
- Player Rights: You may have certain rights under applicable data protection laws, including access, rectification, and, where appropriate, deletion or restriction of your personal data. Details of these rights and how to exercise them are set out in the Privacy Policy.
16. Introduction
These Terms govern your relationship with the operator of Katsubet, as offered via katsubet-ca.com, including the use of all casino games, services, and features made available to players residing in Canada under the Operator's Curaçao license. By opening an account, depositing funds, or using any part of the Website, you confirm that you understand and accept these Terms as legally binding as of 1 January 2026.