Responsible Gaming

Responsible gaming at Katsubet is based on the principle that gambling must remain a form of entertainment, not a way to solve financial or personal problems. Our goal is to help you make informed and conscious decisions, understand the risks, and keep full control over how much time and money you spend. If at any point gambling stops being fun, Katsubet and the team behind katsubet-ca.com are committed to providing tools, information, and direct support to help you regain control, reduce or stop play, and, where necessary, connect you with professional assistance in Canada and internationally.

Risk Awareness

Gambling involves financial risk and can lead to psychological, social, and economic harm if not managed carefully. Understanding early warning signs helps you intervene before gambling becomes problematic.

Common signs of problematic gambling

• Increasing frequency of play: You visit katsubet-ca.com or other gambling sites more often, or play for longer than you originally planned.
• Preoccupation with gambling: You often think about past bets, plan future sessions, or track results even when you should be focusing on work, study, or family.
• Chasing losses: You increase bet sizes or extend sessions to "win back" money you have lost.
• Spending beyond your budget: You gamble with money needed for bills, food, rent, credit repayments, or other essential expenses.
• Borrowing or using credit to gamble: You use loans, credit cards, or borrow from friends or family to continue playing.
• Hiding gambling behaviour: You feel the need to lie about how much time or money you spend, or you become defensive when asked.
• Negative emotional impact: You feel anxiety, guilt, shame, irritability, or depression linked to your gambling activity.
• Neglecting responsibilities: Work, studies, family, or social obligations suffer because you are gambling or recovering from gambling sessions.

Self-assessment: quick personal check

Review the questions below honestly. If you answer "yes" to several of them, we strongly recommend using our responsible gaming tools and contacting a support service.

• Do you spend more time or money gambling than you originally planned?
• Have you tried to cut down or stop gambling, but found it difficult?
• Do you gamble to escape stress, problems, or negative moods?
• Do you sometimes gamble with money intended for bills, rent, or other essentials?
• Have your family or friends expressed concern about your gambling habits?
• Do you feel restless, irritated, or upset when you cannot gamble?
• Do you gamble to try to recover previous losses ("chase your losses")?
• Have you lied about or hidden the extent of your gambling?

Important: This test is informal and not a medical diagnosis. It is designed to help you recognize risk and decide whether to take further steps, such as setting limits, using self-exclusion, or contacting professional services in Canada or abroad.

Limits & Tools

Katsubet, operated on the katsubet-ca.com platform under the Curaçao license of Dama N.V., provides account-based tools to help you control your spending and time. These tools are voluntary but strongly recommended as part of a healthy approach to online gambling, especially for players in Canada accessing offshore services.

Deposit limits (daily, weekly, monthly)

You can restrict how much money you deposit into your katsubet-ca.com account over defined time periods. Once a limit is reached, further deposits will be blocked until the period ends or the limit is changed in line with cooling-off rules.

1. Access your account: Log in to your katsubet-ca.com profile using your username and password.
2. Open the responsible gaming section: Go to "Profile" or "My Account" and select "Responsible Gaming" or "Limits" (wording may vary slightly in the interface).
3. Choose the deposit limit type: Select "Deposit Limits" and then choose the timeframe:
   • Daily limit (24-hour period)
   • Weekly limit (7-day period)
   • Monthly limit (calendar month)
4. Enter your limit value: Type the maximum amount (in CAD) you are prepared to deposit:
   • Example: Daily limit = CAD 50; Weekly limit = CAD 150; Monthly limit = CAD 400.
5. Confirm and save: Review the amounts, confirm your choice, and save the settings. You may be asked to re-enter your password for security.

Adjustment rules: Lowering your limits generally takes effect immediately or as soon as technically possible. Increasing limits or removing them may only take effect after a cooling-off period (for example, 24 hours or more) to help prevent impulsive decisions. The exact timeframes are indicated in the limits interface and are applied in line with industry best practices through at least 2026.

Time management: session limits and reminders

Excessive time spent gambling can lead to fatigue, poor decisions, and reduced control. Katsubet provides session tools to help you monitor and restrict your time on the site:

• Session timer / reminder: In the "Responsible Gaming" section, you can enable pop-up reminders at predefined intervals (for example, every 30, 60, or 120 minutes). These notifications show how long you have been logged in and may display your net result for the session, encouraging you to consider taking a break.
• Session length limit: Where available, you can set a maximum session duration (e.g., 60 or 120 minutes). After this time, you will be automatically logged out and will need to log in again to continue.

Short breaks ("Time-Out" function)

If you feel the need for a short pause from gambling but are not ready for longer-term self-exclusion, you can apply a temporary "Time-Out". During a Time-Out, you cannot deposit or wager, and in some cases you may be unable to log in until the period ends.

1. Navigate to Time-Out settings: Log in, open "My Account" -> "Responsible Gaming" -> "Time-Out" (or similar wording).
2. Select the duration: Choose a predefined time frame, typically:
   • 24 hours
   • 48 hours
   • 72 hours
   • Up to a custom short period, such as 7 days (where supported)
3. Confirm your decision: Read the on-screen explanation of the consequences (temporary suspension of access to gambling services), then click "Confirm" or "Activate Time-Out".

Once activated, the Time-Out cannot normally be cancelled until the selected period expires, even if you change your mind. This is intended as a protective measure and aligns with responsible gambling principles across Canadian and international markets.

Self-Exclusion

Self-exclusion is a stronger and longer-term protective measure for players who feel they are at high risk of gambling harm or are experiencing gambling addiction. When you self-exclude from katsubet-ca.com, your access to gambling services is blocked for a defined period, and the restriction cannot be easily reversed.

How to initiate self-exclusion

1. Log in (if possible): Sign in to your katsubet-ca.com account. If you cannot log in or prefer not to, proceed directly to contacting support by email.
2. Open the self-exclusion section: Go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion". If you do not see this option, contact customer support at [email protected] and request self-exclusion.
3. Select the exclusion period: Choose the period that best reflects your needs:
   • Minimum: 6 months
   • Other fixed terms: 1 year, 2 years, 5 years (where available)
   • Lifetime (indefinite) self-exclusion
4. Confirm your identity: For your protection, we may require confirmation via your registered email address and/or additional verification to ensure the request is genuine.
5. Final confirmation: Carefully read the summary of consequences (loss of access to gambling services). Tick the acknowledgement box (if present) and click "Confirm Self-Exclusion".

Consequences of self-exclusion

• Login access: Your ability to log in to your katsubet-ca.com account for gambling purposes will be blocked for the full duration of the self-exclusion period.
• New accounts: You must not attempt to open new accounts with Katsubet or related brands operated by Dama N.V. during the exclusion. If we detect such attempts, accounts may be closed and any activity reviewed.
• Deposits and wagering: You will not be allowed to deposit or place real-money wagers during the self-exclusion term.
• Existing balance and withdrawals:
  • In general, any remaining real-money balance may be withdrawn, subject to standard verification and anti-money-laundering checks.
  • Bonus balances, free spins, or promotional funds may be treated according to the applicable bonus terms and conditions.
  • You may need to contact [email protected] to arrange withdrawal if you cannot access your account interface.
• Communication: We will take reasonable steps to restrict marketing communications to self-excluded players. Some transactional messages (such as confirmations or legally required notices) may still be sent.

Extending or making self-exclusion permanent

If, during your self-exclusion, you conclude that you require a longer period, you may contact support to request an extension or conversion to lifetime exclusion. Any such change is treated as a new protective measure and generally takes effect immediately, while requests to shorten or revoke self-exclusion are not normally accepted until the minimum agreed period has fully expired.

Contact for self-exclusion requests

If you cannot access the self-exclusion section, you can request self-exclusion by contacting our support team:

• E-mail: [email protected]

Please include your full name, date of birth, registered email address, and a clear statement that you wish to self-exclude, specifying the desired period (minimum 6 months or lifetime).

Support Resources

Responsible gaming includes timely access to confidential, professional assistance. As Katsubet operates for Canadian players under an offshore license, we strongly encourage you to use recognized Canadian and international support services whenever you feel your gambling is no longer under control.

Local support for players in Canada

The following services are available to residents in most Canadian provinces and territories. Availability, funding, and specific services may vary by region, but the contacts below are widely recognized as primary entry points to problem gambling support.

• Canada-wide crisis support (including addiction-related distress):
  • 988 - Suicide Crisis Helpline (Canada-wide): Dial or text 988 - 24/7, free, confidential, English and French. While not gambling-specific, this service can support you if gambling has led to suicidal thoughts or acute emotional crisis and can connect you to local resources.
• Provincial problem gambling helplines (examples):
  • Ontario: ConnexOntario - 1-866-531-2600, 24/7, English and French; live chat at www.connexontario.ca. Provides information and referrals for problem gambling, mental health, and addictions.
  • British Columbia: BC Gambling Support Line - 1-888-795-6111, 24/7, confidential, multiple languages through interpretation; online resources at www.bcresponsiblegambling.ca.
  • Québec: Gambling help via Info-Social 811 - Dial 811 and choose Info-Social; 24/7 access to psychosocial professionals in French and English, who can refer you to specialized gambling services.
  • Alberta: Addiction & Mental Health Helpline - 1-866-332-2322, 24/7, English with interpretation services; supports problem gambling and other addictions.

Where a specific provincial resource is not listed, dialing 988 or consulting your provincial health website for "problem gambling help" is recommended. Many services offer both English and French, and some provide additional language support via interpreters.

International support organizations

Self-exclusion schemes by country

If you also play on licensed platforms in other jurisdictions, you may be able to use national self-exclusion schemes in addition to the account-based tools at katsubet-ca.com:

• United Kingdom - GAMSTOP: National online self-exclusion for UK-licensed operators. Register at www.gamstop.co.uk to block yourself from all participating UK online gambling sites for 6 months, 1 year, or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A government-run register that prevents registered individuals from accessing licensed gambling in Spain. More information is available (in Spanish) via the Dirección General de Ordenación del Juego website.
• Other EU countries: Many European states have their own national or regional self-exclusion registers. Check the website of your local gambling regulator or responsible gaming authority.

Note: These schemes generally do not apply to offshore sites that are not locally licensed. Your separate self-exclusion with katsubet-ca.com remains essential to cover your activity here.

Blocking software and apps

To strengthen your control over online gambling, you may use specialist blocking tools that limit or prevent access to gambling content on your devices:

• Gamban: Software that blocks access to most gambling websites and apps on installed devices. See www.gamban.com for details, supported platforms, and subscription options.
• BetBlocker: Free gambling-blocking software offering device-level blocks and parental-control style functions. More information at www.betblocker.org.
• Device and browser tools: You can also use built-in parental controls, content filters, and browser extensions to restrict access to gambling-related websites.

Support for families and affected others

Many support organizations provide services not only for gamblers but also for relatives, partners, and close friends who are affected by someone else's gambling. When contacting helplines in Canada or organizations such as GamCare, Gambling Therapy, or Gamblers Anonymous, please mention that you are seeking help as a family member; they can refer you to specialized programs and peer support groups.

Confidentiality: All above-mentioned support services typically operate under strict confidentiality policies and do not share your information without your consent, except in rare cases where there is an immediate risk of serious harm. Katsubet encourages you to seek help as early as possible; asking for assistance will not affect your legal rights as a consumer.

Help for Family

Problem gambling can significantly impact family members, partners, and close friends. You may experience stress, financial strain, loss of trust, or anxiety about the gambler's wellbeing. It is important to protect your own mental health and obtain guidance on how to respond constructively.

How to talk to someone you are worried about

• Prepare yourself: Choose a calm moment without time pressure or distractions. Be ready for defensive reactions and try to remain patient.
• Use non-judgmental language: Focus on how their gambling affects you and the family (for example, "I feel worried when..."), rather than accusations or blame.
• Describe specific behaviours: Mention concrete examples (missed bills, hidden debts, excessive time online) instead of vague complaints.
• Listen actively: Allow them to explain their perspective, fears, and feelings. Avoid interrupting or arguing about individual bets or outcomes.
• Encourage, do not force, support: Propose options such as calling a helpline together, using self-exclusion tools, or seeing a professional, but respect that change may require time.

Support resources for families

• Provincial helplines in Canada: Many of the helplines listed above (e.g., ConnexOntario, BC Gambling Support Line, Alberta Addiction & Mental Health Helpline) also offer guidance specifically for family members and can refer you to family-focused counselling.
• Gam-Anon: A fellowship for relatives and friends of problem gamblers. See www.gam-anon.org for information on online and local meetings (availability varies by region).
• Online forums and chats:
  • Gambling Therapy (gamblingtherapy.org) hosts dedicated groups and forums for affected others.
  • Some provincial health services in Canada provide moderated online support groups for families dealing with addiction, including problem gambling.

Recommended next steps for families

• Seek professional counselling: Consider contacting a licensed psychotherapist, psychologist, or social worker with experience in addiction and family systems. Provincial health services, employee assistance programs, and private practitioners can be options.
• Protect your finances: Review joint accounts, credit cards, and access to funds. You may need to set spending limits, adjust joint banking arrangements, or seek financial counselling to prevent further harm.
• Establish boundaries: Clearly communicate what you are and are not willing to do (e.g., not covering gambling debts, not lying to others about the problem) while remaining supportive of recovery efforts.
• Use hotlines for yourself: Even if the gambler is not ready to seek help, you can call helplines (including 988 or provincial addiction lines) for advice, emotional support, and referrals.

Operator's Commitment

Katsubet is provided on the katsubet-ca.com platform by Dama N.V., a company registered in Curaçao (registration number 152125) and operating under license 8048/JAZ2020-013 issued via Antillephone N.V. While this license is offshore relative to Canada, we aim to align our responsible gaming measures with international standards and good practices up to and including 2026.

Internal risk-check procedures

Within the limits of our technical capabilities and applicable privacy laws, we may use automated and manual processes to identify patterns of play that could indicate an increased risk of harm, including:

• Behavioural analysis: Monitoring, for responsible gaming purposes, indicators such as:
  • Rapid and repeated deposits in short timeframes;
  • Frequent use of maximum stakes or drastic increases in bet size;
  • Very long sessions without breaks;
  • Repeated unsuccessful attempts to deposit after declined transactions;
  • Attempts to bypass limits or self-exclusion.
• Account review: Our risk and compliance team may review account histories where there are reasonable indications of problematic behaviour or where required by anti-money-laundering and fraud-prevention procedures.
• On-screen warnings: When risk indicators are detected, the system may display messages reminding you of available tools (limits, Time-Out, self-exclusion) and suggesting you reassess your play.

When we may proactively contact you

Subject to our legal and regulatory obligations, our customer support or responsible gaming team may contact you in the following situations:

• Where we observe sustained patterns that strongly suggest a risk of gambling-related harm (for example, repeated large deposits combined with long sessions and previous complaints related to losses);
• Where you previously indicated concerns about your own gambling and then significantly increase your spending or playing time;
• Where you request removal or reduction of responsible gaming tools (such as higher limits) shortly after experiencing substantial losses.

Contact may be made by email using your registered address. The purpose of such contact is to:

• Inform you of observed patterns and remind you of your options (limits, Time-Out, self-exclusion);
• Offer assistance in activating or adjusting responsible gaming tools;
• Direct you to external professional support resources in Canada and internationally.

In serious cases, and in our sole discretion, we may apply additional restrictions, such as lowering deposit limits or imposing account suspension or self-exclusion, where this is justified by clear evidence of harm and consistent with our terms and conditions and licensing obligations.

Updates

Katsubet reserves the right to amend this Responsible Gaming page from time to time to reflect changes in applicable laws, regulatory guidance in Curaçao or other jurisdictions, industry best practices, technical capabilities of the katsubet-ca.com platform, or internal policy updates.

• Notification channels:
  • Website: Material changes may be highlighted via banners, pop-ups, or notices in the "Responsible Gaming" or "Terms and Conditions" sections of katsubet-ca.com.
  • E-mail: Where required or appropriate, registered players may receive an email summarizing significant changes, sent to the address linked to their account.
• Responsibility to review: By continuing to use katsubet-ca.com after changes take effect, you acknowledge and accept the updated Responsible Gaming provisions. We encourage you to review this page regularly.

Last updated: 06 November 2025 (policies intended to remain in force and be reviewed periodically through at least 2026, subject to further updates).

Contact & Feedback

If you have questions about responsible gaming, wish to provide feedback on our tools, or need assistance with limits, Time-Out, or self-exclusion, you can contact us directly.

Responsible gaming contact details

• E-mail (primary contact): [email protected]
  • Please specify "Responsible Gaming" in the subject line for faster routing of your request.

At the time of drafting, no dedicated phone number specific to responsible gaming has been published for katsubet-ca.com. If a telephone contact becomes available, it will be added to this section and, where appropriate, communicated via the website.

Feedback and self-control requests

You may contact us for the following purposes:

• Requesting or adjusting deposit limits, session reminders, Time-Out, or self-exclusion;
• Reporting concerns about your own gambling behaviour or that of someone using your device or payment methods;
• Requesting clarification on our responsible gaming policies and tools;
• Providing suggestions on how Katsubet can improve protection for Canadian players.

When writing to us, please include your full name, username, date of birth, and a clear description of your request. For your safety, we may ask for additional information to verify your identity before making changes to your account. All responsible gaming queries are treated with sensitivity and confidentiality, in accordance with our Privacy Policy and applicable data protection standards.